Can your customers see the status of an order from the minute it is placed, to the tracking of its delivery?  How many employees does it take to respond to a request or status question? How long does it take to answer? How many errors are discovered each day? What does that cost your business? Can your customers self-service their own questions online?

If your answers were no to any of these, and your customers can’t self services themselves or get a quick responce, then your business needs help with Customer Relationship Services (CRM). DropShip Software specializes in integrating Sales, Shipping, RMA, DropShipping and Customer Service with strong software to help make servicing your customer request easily and painlessly.  In this Internet age of instant information and one-click orders, your customer’s expect status information just as quickly.  If you can not provide this level of support, your business is probably losing peciouse sales.

Providing outstanding Customer Service need not be a painful or costly goal for your organization.  This Customer Management module from DROPSHIP Suite eliminates the need for data duplication or the use of multiple third-party contact management software. It gives you the convenience and reliability of a relationship manager that runs on your core business logic and works with your central business database.

It maintains a single unified database of information of all your customers, vendors, transactions and events. It helps you manage tasks better by setting event-triggers, associating tasks, setting automated e-mail notifications, reminders and by running and printing reports-all from one application.

Automate your Relationship Management and integrate it with your core business functions using this tool with features to cater to every single Relationship Management task that you need to undertake in your day-to-day business transactions, across all departments.

Is Customer Service an asset to your business or a drain of precious staff and costs? Customer Relationship Management (CRM) can make a significant impact to your business and your customers. Make your compeditors envious of your new capabilities.

“It is important to select good software to better manage your business in these economic times.”
 

DropShip Software helps simplify your back-end and lower your costs, while you focus on aquiring and retaining happy customers.